1. Data: How are you doing?
Revenue & billing
The information you need to increase revenue, including:
- Billing delays
- CPT codes that generate the most total revenue
- Locations that earn the most
Visits & demographics
- Service times
- Locations that serve the most patients
- No show rates
- Gender, age group, income and education level
Patient experience & survey results
- Comments for providers & locations
- 40% of patients leave a comment of some type
- Allows you to get more details on the patient experience and really understand what transpired
- Positive comments can be used for marketing
MedStatix delivers on all platforms
- Email/SMS/phone/post
- Labeled from practice
- English or Spanish
- 28% completion rate
- Reminder sent five days later
- Configurable 90-Day Rule
Patient will not receive more than one survey every 90 days
2. Analysis: What does the data mean?
Email delivery
Automated reports
- Monthly reports delivered by email
- Customizable via provider dashboard
- Include location and provider ranking, patient comments, and service recovery data
Provider dashboard
Performance metrics
- Focus on key performance metrics and areas
- Visualize responses over time, by provider or specialty, procedure codes, etc.
Provider dashboard
Compare & filter
- Compare survey data between:
- providers
- locations
- specialties
- national averages
- benchmarks
- Filter custom demographics for additional insights
- Focus on revenue with patient billing metrics
- Graph billing and claims by age, amount and time
- Focus on patient traffic with visit metrics
- Customizable via provider dashboard
- Graph traffic by past and total visits
Provider dashboard
Favorites
- Set selected graphs as favorites that show on the Home page for quick access later
- Schedule email delivery of favorites
3. Outreach: What can you do about it?
Pre-designed library of campaigns
- Address full awareness event calendar
- Engage with patients with minimal effort
- Trivial configuration & deployment
- Machine learning optimization
Specialty campaigns
- Generate traffic & interest for the practice
- Simple customization & sending
- Machine learning optimization for maximum engagement
Build & deploy custom messaging
- Alternatively, we can build & deploy your messaging per your instructions
- Announce a new clinic or service
- Re-engage patients
- Lead patients to healthy choices
Service recovery
- Secure, encrypted chat between the patient and care team
- Messages that are viewable only by care team, encouraging collaboration
- Selective escalation to resolve patient issues
HIPAA-compliant chat
- Secure, encrypted chat between the patient and care team
- Messages that are viewable only by care team, encouraging collaboration
- Selective escalation to resolve patient issues
Goals
- Increase engagement
- Activity, mental health, medication & appointment reminders
- Blood pressure & glucose monitoring
Secure video conferencing
- Secure, encrypted video chat between the patient and provider
- Sessions are initiated without leaving the Patient Experience Dashboard
- Selective escalation to resolve patient issues