Frequently Asked Questions

Please reach out to the sales@medstatix.com, or use our signup page here. We should have you up and running in 24 hours.

We should have you up and running in 24 hours.

MedStatix is really easy to use. Providers and practice administrators receive a monthly email that includes a summary report. It also includes a link to a web dashboard that is constantly updated with real-time data.

Providers and practice administrators receive a monthly email that includes a summary report. It also includes a link to a web dashboard that is constantly updated with real-time data.

For most major EHRs, we pull patient visit data via established APIs which triggers the survey creation. We can add integrations to other EHRs as needed. Contact sales@medstatix.com for more information.

For most major EHRs, we pull patient visit data via established APIs which triggers the survey creation. We can add integrations to other EHRs as needed. Contact sales@medstatix.com for more information.

Yes, in addition to the EHR integrations, patient visit data can be uploaded via dashboard.medstatix.com and will trigger survey invitations.

Yes, MedStatix is HIPAA compliant. Communications with patients and providers do not contain PHI. All health information is only accessible via our secure HIPAA-compliant website.

Yes, MedStatix is cloud based. The application is securely hosted on Amazon Web Services which is SOC 2 certified.

Most customers will find one of our specialty surveys meets the requirements without any changes.

In the rare occasion that a customer requires a change, MedStatix is open to working with clients to alter, add, or remove questions as necessary.

Yes. The entire survey experience is tested and certified to work on both Android and iOS devices.

Yes, it is accessible at dashboard.medstatix.com. It includes all patient reports and is updated nightly.

Customers can also retrieve data via SFTP and display that data on their own dashboard.

Yes. Customers can retrieve data via SFTP and display that data on their own dashboard.

Yes. We capture each response separately, including data for incomplete surveys. That data is reflected on the dashboard and is included in SFTP downloads.

We work with our physician advisors, industry experts and clients to craft the survey questions for each specialty.

MedStatix maintains 58 specialty benchmarks that can be used to compare providers and locations against specialty or national averages.