Patient Experience Surveys

SURVEYS
28% Completion Rate Benchmarking for 58 Specialties Feedback from All 50 States

Medstatix Allows You to Get a Complete View of the Patient Experience to Drive Traffic

Get a Complete View of the Patient Experience

Scheduling
Scheduling
Intake
Intake
Engage patients with branded, mobile surveys via SMS and email.
Privacy
Communication
Communication
Outcomes
Outcomes
  • Mobile-friendly, multilingual survey
  • 28% patient response rate
  • Branded with practice logo and name
  • Delivery via SMS & email

Access Clear & Intuitive Reporting

Web dashboard
Web Dashboard
  • Get a bird's eye view of performance over all your providers and practices
  • Take a deep dive into the analytics
  • View results per provider and location
  • Updated nightly
Location Report Card
Location Report Card
  • See how a location is performing in key areas of patient service
  • Compare multiple locations to each other and to locations nationwide.
Ranking Report
Ranking Report
  • At-a-glance ranking of providers within their specialty and organization
  • Positive and negative outliers easily stand out
Provider Report Card
Provider Report Card
  • Dive into the data to help providers become better communicators
  • Improve patient outcomes by identifying which aspects of patient care need improvement
Comments
Comments
  • View patient comments for each practice and provider in one convenient chart
  • Pinpoint areas for improvement and excellence
Service Recovery
Service Recovery
  • Patients can request contact
  • Contact the patient to provide follow-up visit service

Select from a Comprehensive List of Specialty Surveys

In addition to our core survey, we offer surveys with benchmarking for the following specialties:

Choose from expert-designed patient surveys, tracking communication, operations, and service. Compare results through dashboard analytics and email reports.
Primary Care
Urology
Urology
OB/GYN
OB/GYN
Cardiology
Cardiology
Gastroenterology
Gastroenterology
Dental
Dental
Neurology
Neurology
Orthopedics
Orthopedics
Behavioral Health
Behavioral Health
Radiation Oncology
Radiation Oncology
Physical Therapy
Physical Therapy
Ambulatory Surgical Center
Ambulatory Surgical Center
imaging
Imaging
Optometry
Optometry
Urgent Care
Urgent Care
Virtual Visit
Virtual Visit
At Home
At Home
Health Center
Health Center
Student Health Services
Student Health Services
Workplace
Workplace
ACO-CAHPS
ACO-CAHPS
CAHPS-MIPS
CAHPS for MIPS
CG-CAHPS
CG-CAHPS
OAS-CAHPS
OAS-CAHPS
HH-CAHPS
HH-CAHPS

The surveys are prepared under the guidance of physician advisors and our customers. They cover all points of the patient interaction, with a focus on provider communication, practice operation and overall customer service

Benchmarking and comparative analyses of the survey results are available in the dashboard and via emailed reporting.

Publish Reviews on Social Media

"When asked if they trusted online ratings and reviews more than personal recommendations, 83.3% of patients said yes." —American Marketing Association

We offer the option of pushing patient reviews to social media sites, such as:

google
facebook
yelp
linkedin
healthgrades
webmd
vitals

Leverage Secure Platform

  • HIPAA compliant
  • Cloud-based, consumer-grade, optimized for mobile
  • Rules engine to minimize survey fatigue
  • We offer custom surveys with skip logic
  • Survey participation optimization engine with 28% completion rate
Collect patient feedback securely through our HIPAA-compliant, mobile-optimized platform, with customizable surveys and a 28% completion rate.

Seamless, Automatic Upload of Patient Visit Data

We offer out-of-the-box integrations to most major EHRs, including:

athenahealth
greenwayhealth
allscripts
nextgen
cerner

We’ll work with you to add other integrations as needed. We also support secure manual uploads via HTTPS on the dashboard.

Get started with no setup fees

Per Provider / Per Month Pricing