PCC Community Wellness is a 15 location Federally Qualified Health Center located in Chicago.
We worked with them on automating the data collection process along with providing provider level data that made identifying issues easier.
According to Dr. Sara Hogue, PCC’s Chief Performance Improvement Officer:
“We are more than pleased with our decision to partner with MedStatix to address patient satisfaction at our organization. Prior to MedStatix, we were using hard copy, scantron surveys that needed to be shipped for processing on a quarterly basis. Needless to say, patient comments and concerns were ‘old news’ by the time we received our results back. The results were also aggregated by clinic opposed to Provider and did not provide the detail needed to make data actionable. We are happy to report that our switch to MedStatix changed every aspect of our survey process for the better! Live dashboards, provider specific results, and real-time patient comments are just a few of the many features we find invaluable to improve patient care and experience. As a bonus, MedStatix is extremely responsive and has done their best to accommodate any requests, concerns and/or questions we have had along the way. Highly recommended!”
We look forward to working with you to improve patient care and experience.