HOW TO RECOGNIZE A MATURE PATIENT EXPERIENCE CULTURE

We came across this blog post by Austin B. Kirkland, MBA, MHA Principal | OUTPERFORM LLC that we wanted to share. The three part series was the paper he submitted to MGMA for their 2015 conference title “The Culture of Patient Experience: “Building a High-Value Healthcare Delivery System”.

 

Here’s the link to the third post

It provides a great checklist to rate how your mature of a patient experience culture you have.