Patient Experience Platform

Freemium / Premium Platforms

athenahealth has partnered with MedStatix to deliver patient satisfaction surveys to patients and provide you with an aggregate patient satisfaction score and national benchmark score in athenaNet.

Using athenaCollector appointment data, MedStatix will create and administer practice-branded surveys to patients via email. This tool is integrated with the athenaCollector service at no additional cost. Deeper analysis will be available through MedStatix.

The MedStatix
Patient Experience Platform

An analytic tool that monitors and measures the patient experience. Working with industry leaders in health care, our specialty-specific surveys are designed to gain insights into what matters most. We provide real-time data, either through an online dashboard or directly to your email inbox. With mobile optimization of our platform, surveys can be taken on any device. Every patient has a voice; you just need to listen.

Patient Surveys: Free Model Includes


  • MedStatix monitors and measures the patient experience
  • Provider Satisfaction Score available in athenaNet
  • Surveys branded to your practice sent next day after visit
  • Seamless integration with athenaCollector®

Patient Surveys: Paid Model Includes


  • All the features of Free Model PLUS...
  • Specialty-specific surveys (Bariatrics, Cardiology, Dental, Gastroenterology, Neurology, OB/GYN, Orthopedic, Urology)
  • Access 24/7 to the Platform Dashboard:
  • Patient Comments available by practice and provider.
  • Outlier Reports
  • Ranking Report
  • Service Recovery
  • Text/SMS
  • Online reputation management tools
  • Extensive benchmarking: Nationwide, Practice,
  • Group, Locations and CG-CAHPS

Disruptive Online Reputation Management

Validated reviews from your patients' voice delivered directly to your website through an easy to install widget. Bring transparency to your patients and show them you are listening.

Getting started is easy with our free setup and onboarding process.

Subscription: $40/provider/month ‐ Cancel at any time