In the context of patients visiting cancer specialists, the objective is to test the association between both patient-centered communication (including Affective Behavior and Participation Behavior) and Instrumental Behavior and patients’ post-visit satisfaction with a variety of visit phenomena.
Meta-analysis of 25 articles representing 10 distinct data sets.
Both patient-centered- and instrumental behavior are significantly, positively associated with satisfaction, with patient-centered communication having a relatively stronger association.
There is an evidence base for the efficacy of patient-centered care.
Patient Education and Counseling, 32(7):1299-1305 – 2009