Patient Experience Insights Lead to Increased Satisfaction

Continuous measurement of the patient experience and taking action on those insights will improve patient satisfaction.

Abstract:

Analysis of current MedStatix survey data reveals that both providers and practices show steady improvement on key patient experience measurements. Improvement is seen in these key areas:

  • MedStatix Loyalty Score
  • Provider Rating
  • Provider Recommendability
  • Practice Recommendability
  • Communication with patients
  • Customer service
  • Overall practice atmosphere