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Patient Experience Insights Lead to Increased Satisfaction

Continuous measurement of the patient experience and taking action on those insights will improve patient satisfaction.

Abstract

Analysis of current MedStatix survey data reveals that both providers and practices show steady improvement on key patient experience measurements. Improvement is seen in these key areas:

  • MedStatix Loyalty Score
  • Provider Rating
  • Provider Recommendability
  • Practice Recommendability
  • Communication with patients
  • Customer service
  • Overall practice atmosphere