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How Detractors and Promoters Affect Loyalty

Comparison of NPS® to Doctor Satisfaction Rating and Doctor Recommendations

Abstract

Analysis of current MedStatix survey data reveals that Net Promoter Score® is a better predictor of reputation and loyalty. The data reveals that comparing detractors to promoters shows a larger difference in those that would recommend and those that would give negative word-of-mouth.

  • MedStatix Loyalty Score
  • Provider Rating
  • Provider Recommendability