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When Seeing The Same Physician, Highly Activated Patients Have Better Care Experiences Than Less Activated Patients

by Greene, J., Hibbard, J. H., Sacks, R., & Overton, V.

We found that patients at higher levels of activation had more positive experiences than patients at lower levels seeing the same clinician. The findings suggest that the care experience is transactional, shaped by both providers and patients. Strategies to improve the patient experience, therefore, should focus not only on providers but also on improving patients' ability to elicit what they need from their providers.

Health Affairs, 32(7):1299-1305 - 2013