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Readmissions in the Era of Patient Engagement

by Howard-Anderson J, Lonowski S, Vangala S, Tseng C, Busuttil A, Afsar-manesh N.

Improved patient satisfaction is associated with decreased 30-day readmission rates and that patient-centered communication may improve health outcomes and reduce expenditures.

Abstract

The patient perspective on readmissions is lacking in the literature despite evidence that improved patient satisfaction is associated with decreased 30-day readmission rates and that patient-centered communication may improve health outcomes and reduce expenditures. In the emerging era of patient engagement in which patients increasingly desire to participate in their medical care, patient perspectives on readmissions warrant further investigation. We aimed to illuminate the patient voice on readmissions, focusing on factors that patients associate with preventable readmissions and the extent to which patients and physicians agree on readmission preventability.

JAMA Internal Medicine, 32(7):1299-1305 - 2014