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An evidence base for patient-centered cancer care: A meta-analysis of studies of observed communication between cancer specialists and their patients

by Venetis, M.K., Robinson, J.D., Turkiewicz, K.L., & Allen, M.,

Both patient-centered- and instrumental behavior are significantly, positively associated with satisfaction, with patient-centered communication having a relatively stronger association.

Objective

In the context of patients visiting cancer specialists, the objective is to test the association between both patient-centered communication (including Affective Behavior and Participation Behavior) and Instrumental Behavior and patients' post-visit satisfaction with a variety of visit phenomena.

Methods

Meta-analysis of 25 articles representing 10 distinct data sets.

Results

Both patient-centered- and instrumental behavior are significantly, positively associated with satisfaction, with patient-centered communication having a relatively stronger association.

Conclusions

There is an evidence base for the efficacy of patient-centered care.

Patient Education and Counseling, 32(7):1299-1305 - 2009