athenahealth Insight and MedStatix have teamed up to publish a few articles using MedStatix data on patient experience and clinical data from athenahealth. athenahealth used data from 200,000 patient surveys in their analysis.
This article explores the cost to a practice when wait times are excessive
The cost of long wait times
The Provider-Patient relationship is key to retaining clients
Patient loyalty is earned in the exam room
Insights into satisfaction for the uninsured patient population.
Uninsured patients still show high satisfaction