How Detractors and Promoters Affect Loyalty

Comparison of NPS® to Doctor Satisfaction Rating and Doctor Recommendations

Abstract:

Analysis of current MedStatix survey data reveals that Net Promoter Score® is a better predictor of reputation and loyalty. The data reveals that comparing detractors to promoters shows a larger difference in those that would recommend and those that would give negative word-of-mouth.

    • MedStatix Loyalty Score
    • Provider Rating
    • Provider Recommendability