MedStatix

Patient Experience Insights Lead to Increased Satisfaction

Continuous measurement of the patient experience and taking action on those insights will improve patient satisfaction.

Abstract:

Analysis of current MedStatix survey data reveals that both providers and practices show steady improvement on key patient experience measurements. Improvement is seen in these key areas:

  • MedStatix Loyalty Score
  • Provider Rating
  • Provider Recommendability
  • Practice Recommendability
  • Communication with patients
  • Customer service
  • Overall practice atmosphere

MedStatix
MedStatix

Changing the Patient Experience

MedStatix Case Studies on the Organizational Impact of Patient Feedback

Abstract:

In this paper we’ll look at two case studies from healthcare organizations that have realized the immense value of patient feedback. Their stories show how the MedStatix platform has led to improvements in patient satisfaction, how practices have used the platform to engage patients more in their own care, and how MedStatix data resulted in significant organizational improvements within a practice.

MedStatix

How Detractors and Promoters Affect Loyalty

Comparison of NPS® to Doctor Satisfaction Rating and Doctor Recommendations

Abstract:

Analysis of current MedStatix survey data reveals that Net Promoter Score® is a better predictor of reputation and loyalty. The data reveals that comparing detractors to promoters shows a larger difference in those that would recommend and those that would give negative word-of-mouth.

    • MedStatix Loyalty Score
    • Provider Rating
    • Provider Recommendability