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Analysis of current MedStatix survey data reveals that both providers and practices show steady improvement on key patient experience measurements. Improvement is seen in these key areas:
Analysis of current MedStatix survey data reveals that wait time is a reliable predictor of patient satisfaction. We analyzed feedback from over 210,000 patients to see how wait time affected their satisfaction with their providers and practices.
In this paper we’ll look at two case studies from healthcare organizations that have realized the immense value of patient feedback. Their stories show how the MedStatix platform has led to improvements in patient satisfaction, how practices have used the platform to engage patients more in their own care, and how MedStatix data resulted in significant organizational improvements within a practice.
Analysis of current MedStatix survey data reveals that Net Promoter Score® is a better predictor of reputation and loyalty. The data reveals that comparing detractors to promoters shows a larger difference in those that would recommend and those that would give negative word-of-mouth.
