MedStatix

MEDSTATIX JOINS GREENWAY HEALTH’S MARKETPLACE

As MedStatix emerges as a national leader in patient satisfaction data acquisition and analytics, a growing number of EHR networks and their customers are beginning to recognize the immense value of the MedStatix Patient Experience Platform.

This month MedStatix reached another major milestone after joining the Greenway Health online Marketplace, an EHR marketplace of practice management solutions with more than 100,000 providers.

As a Greenway value-added partner, MedStatix will be the first to offer a platform for patient satisfaction surveys and analytics with nationwide benchmarking. Providers on the Greenway Marketplace will now be able to gain deep insights from their patients about quality of care, patient/doctor communication, wait times, and more—allowing them to identify pain points within their practice and improve the patient experience. Doctors who use our platform can also compare their results with providers nationwide and gain important insights into what works and what doesn’t for improving patient perceptions of their practice.

In recent months, MedStatix has experienced explosive growth both in the number of providers using our platform and in the number of patients completing our surveys. With more than 1,000,000 completed surveys from patients in all 50 states, we can draw statistically significant conclusions about what has the biggest impact on the patient experience, and what effects satisfied patients can have on health outcomes and the financial health of a practice.

The patient experience is rapidly becoming a vital focus within the healthcare industry. Patients are gaining more and more information about their healthcare choices, and that gives them more power to choose providers that deliver the best care. Moreover, reimbursement models now focus more on quality of care and the patient experience, which means patient satisfaction could determine which practices survive and which ones fail.

MedStatix is the feedback loop to help providers navigate this necessary shift in healthcare so that they can create a better experience for everyone. We are pleased to join the Greenway Health online Marketplace to reach more doctors than ever before, and we’re excited to work together with a growing number of providers to transform the healthcare experience across the country.

MedStatix partner page on Greenway Health online Marketplace. https://www.greenwayhealth.com/marketplace/solutions/medstatix/

MedStatix

MEDSTATIX IS MAKING A BIG IMPACT ON THE PATIENT EXPERIENCE

As the healthcare industry shifts toward a patient-centered model that’s focused on creating a better patient experience, MedStatix is beginning to play a big role on the national stage to help providers make the transition. Thanks to a recent partnership with EHR provider athenahealth, MedStatix has dramatically expanded their reach nationwide, and they’re becoming a serious data company for providers seeking to improve care.

Transforming the patient experience is becoming a major focus within the healthcare industry. In the first half of 2016, investments in digital health companies that focus on the patient experience reached new heights, totaling $958 million, according to a midyear report by StartUp Health. That puts patient experience at the top of the list, outpacing investments in wellness, personalized medicine, and big data analytics.

Providers are struggling to adapt to a consumer revolution in which patients have more and more information about their healthcare choices and more say in how care is delivered. To adapt, providers need more feedback from patients and actionable insights that can help them provide better care. Patient experience data is becoming an extremely valuable commodity that providers can no longer afford to ignore.

That places MedStatix, a leader in patient experience data retrieval and analysis, near the heart of the healthcare paradigm shift. The result has been big growth at MedStatix.

Over the summer, after months of hard work and negotiations, athenahealth made the Medstatix Patient Experience Platform available as part of their athenaOne software package. Since then, MedStatix has been vaulted onto the national playing field, with more than 23,500 providers using the platform in all 50 states—a 650% increase in users since last year. MedStatix is quickly becoming a trusted source for insights on patients’ perceptions about quality of care—letting providers identify pain points in the care continuum and determine what operational changes will have the greatest impact.

Even more exciting for MedStatix is the explosion of incoming patient experience data. In July alone they received 181,263 completed surveys from patients. By the end of the year, MedStatix conservatively projects they’ll have more than 1.5 million completed surveys in total. That number puts them in the running against review websites like Yelp, who has a total of 1.7 million healthcare reviews.

“We’re capturing 1.4 percent of all patient visits in the U.S.,” MedStatix Data Scientist Huge says. “That’s a strong sample size for understanding the overall patient experience in the U.S.. Now we have a much larger data set from which we can draw statistically significant conclusions for healthcare providers nationwide.”

Huge also points out that the feedback MedStatix gains from patients is far more valuable to providers than ratings and comments from Yelp users.

“We can explain to doctors why they get the ratings they get,” Huge says. “We’re able to show providers the key variables that are driving their overall patient experience scores, and we can let them know specific areas where they can adjust behaviors and practice operations to improve scores across the board.”

As MedStatix continues scaling towards becoming a major patient experience company, they’re adding fuel to the fire by pursuing other important partnerships with big name EHR vendors. Already they’re concluding integration with Greenway Health EHR to make the MedStatix platform available in their marketplace.

More and more partners are realizing that the patient experience is the key to changing healthcare, Huge says.

“We’re the feedback loop to let providers know how they can improve, and that will lead to a better patient experience.”

MedStatix

CG CAHPS WEBINAR

The Center for Study of Services is hosting a webinar  “CG CAHPS Surveys in Medicare Programs” on June 14.  We have clients that ask who is and isn’t required to do CG CAHPS surveys and CSS will review the options and which practices are required to send out the survey.

 

Here’s an overview:

What does the increasing use of CG CAHPS in Medicare quality measurement programs mean for your practice or medical group? What is required, optional, and how do you continue to effectively collect data on your patients’ experiences while maintaining compliance? Join Center for the Study of Services as we discuss Medicare’s CG CAHPS requirements and implementation on June 14, at 3:00 p.m. eastern time. https://csswebshare.webex.com/mw3100/mywebex/default.do?siteurl=csswebshare

MedStatix

THE PATIENT EXPERIENCE: DOES THIS REALLY MATTER?

 
 

Studer Group Medical Director Dan Smith, MD, FACEP,  discusses how providers who address and improve patient experience will thrive in the new age of transparency and accountability. We like how he references studies that have been done to see how patient experience affects outcomes. He mentions communication as a key part of the patient provider relationship, which is also key driver of satisfaction according to our data. Click here for the full article.

 
 

MedStatix
MedStatix

HOW ARE YOU CELEBRATING PATIENT EXPERIENCE WEEK?

This week is Patient Experience week and The Beryl Institute has ideas and samples on how to celebrate and spread the word. Here’s a list of suggested social media posts.

http://c.ymcdn.com/sites/www.theberylinstitute.org/resource/resmgr/PX_Week/PXWeek_2016_Social_Media_Sug.pdf

View the The Beryl Institute’s I am the Patient Experience” video to see how others are embracing patient experience. If your organization has their own video, now is also a great time to show it. Don’t have a video? This week is the perfect opportunity to make one. Here’s examples of the video. http://www.theberylinstitute.org/?page=IMPX_VIDEO

Want to show join others in showing you are a part of the patient’s experience. Take a photo and post it with the hash tag. #IMPX. Here are instructions on how to be included http://c.ymcdn.com/sites/www.theberylinstitute.org/resource/resmgr/impx/2012_impx_card-new.pdf

Here’s where they list all of ideas for ways to celebrate this week.

http://www.theberylinstitute.org/?page=PXWEEKRESOURCES

MedStatix

CLOSING THE SATISFACTION GAP

The healthcare industry in the U.S. is in the midst of a sea change: patients are gaining much more consumer power, and they want higher quality care, more convenient service, and lower costs.

Now, more than ever, creating a strong patient experience to satisfy consumers is vital to a provider’s survival. At MedStatix, we’ve been leading the way to improving the patient experience for the past three years by gathering insights from the people who matter most: the patients.

If you want to gauge how satisfied patients are with their healthcare experience, you might get very different answers depending on who you ask.

According to a new study commissioned by GE Healthcare Camden Group and Prophet, providers overestimate their overall quality of care by more than 20 percent. In fact, 81 percent of the patients surveyed reported being dissatisfied with their overall healthcare experience, and the happiest consumers were those who interact with the system the least.

That is an alarming number, yet according to the same study hospital CEO’s did not place patient satisfaction among their top five priorities. And as healthcare systems consolidate, it appears that patient satisfaction levels are actually getting worse, with a 3 percent decline between 2013 and 2014.

As the role of the patient shifts to that of consumer, patients are gaining more expectations for higher quality service, and providers, it seems, are struggling to keep up.

The study concludes that to survive the oncoming consolidation of healthcare systems, providers need to begin investing now in improving the patient experience. Doing so will drive increased capacity and access for consumers, drive down operating costs and improve the bottom line, improve employee satisfaction and retention, and improve brand and reputation, the study says.

At MedStatix, we’re working with providers who have realized the immense value of improving the patient experience. The actionable insights we gather from patients help providers and practices pinpoint areas where they can improve, which lead to real operational changes that help their bottom line.

Although the GE study paints a bleak picture of satisfaction with the overall healthcare system in the U.S., for the providers who use our patient experience platform, the numbers look quite different.

Current MedStatix data shows that our providers show steady improvement in key patient experience measurements, including patient loyalty, provider ratings and recommendability, communication with patients, and customer service. The result is an overall patient satisfaction score that averages at 94 percent for providers on our platform, and 93 percent of patients surveyed say they would recommend their practice.

There are several factors that account for such a large disparity between studies. Firstly, the GE/Prophet study did not ask patients about their experience with specific providers, only their overall healthcare experience. Moreover, providers who use the MedStatix platform to measure patient satisfaction are typically already leaders in improving the patient experience.

But most importantly, the insights that MedStatix gains from patients are extremely valuable for providers who want to streamline their experience and improve patient loyalty with real operational changes. In fact, the average provider in our database typically sees annual improvements of 10-15 percent in their loyalty score.

The first step to improving the patient experience is understanding that there is room for improvement, and that means listening to patients. The GE Healthcare Camden Group and Prophet study shows that providers may be out of touch with patients’ needs and expectations, and that could prove to become detrimental for some. MedStatix helps to bridge that gap between provider and patient to make sure that each practice is on the right path to improving the healthcare experience, delivering better care, and ultimately ensuring their own survival.

MedStatix

PATIENT LOYALTY WEBINAR: HAVING PATIENTS CROSS FROM SATISFIED TO LOYAL

Join us as we review patient loyalty and satisfaction, what determines if they will stay loyal and recommend your practice.

Agenda: Having Patients Cross From Satisfied To Loyal

  • How do you measure loyalty?
  • What types of questions predict loyalty?
  • Survey questions affecting loyalty
  • Ideas for improving loyalty

We will review how administrators can measure loyalty, understand what affects a loyalty score and ideas for improving loyalty.

Click here to register.

MedStatix

I’D LIKE TO AVERAGE TODAY

We are always talking about benchmarking here at MedStatix and came across Kenneth Hertz’s recent article on MGMA. Not only did we find the title intriguing, we liked how he goes into depth on the how and why to use benchmarks.

Our clients use benchmarking to compare their patient experience results within their practice and against all providers using our system.

Here’s the link to the article.

http://www.mgma.com/practice-resources/articles/consulting-articles/be-average-today

MedStatix

RACING THE CLOCK: 15 MINUTE TIME MANAGEMENT FOR DOCTORS

Here is an interesting article talking about using interior design and technology to aid in time management. The article gives good insights into patient experience and patient perception.

http://www.healthspacedesign.com/2016/02/15/racing-the-clock-15-minute-time-management-for-doctors/

Our white paper on wait times is a good compliment to this article for practices wanting improve patient feedback on wait times.

https://www.medstatix.com/content/whitepapers/TryingPatienceLosingPatients.pdf