MedStatix

Uncovering Some of the Best Practices for MedStatix’ Top Providers

You may have noticed that we have recently launched MedStatix’ Top Providers of 2018 Awards.

In an effort to uncover how our top providers have established high patient-satisfaction ratings, we have asked them to share a few best practices. We will be sharing their insights in a blog series over the next few weeks.

TOP PROVIDER SPOTLIGHT – Dr. Anita Pavels


Dr. Pavels is board certified in Internal Medicine. She practices at Premier Medical Group in Poughkeepsie, NY.

Here is her advice on interacting with patients.:

“Make it personal…Show that you take a personal, as well as professional, interest in the patient.  Demonstrate to the patient that they can trust you to take care of their healthcare needs.”

“Be respectful, kind and compassionate.  Show that you appreciate that the patient is coming to you. Make eye contact and sit with the patient.”

“Engage the patient in their treatment plan; Speak to the patient in language that they understand and review their problems and treatment options.”

“Make sure your staff embraces your philosophies.”

At  MedStatix, we believe provider communication is a critical element in improving patient outcomes. Per the AHRQ, improving the patient experience has an inherent value to patients and families and is, therefore, an important outcome in its own right. Good patient experience is also associated with important clinical processes and outcomes. Patients’ experiences with care, particularly communication with providers, correlate with adherence to medical advice and treatment plans.

  1. DiMatteo, MR. Enhancing patient adherence to medical recommendations. JAMA 1994;271(1):79-83.
  2. DiMatteo MR, Sherbourne CD, Hays RD, et al. Physicians’ characteristics influence patients’ adherence to medical treatment: Results from the Medical Outcomes Study. Health Psychol 1993;12(2):93-102.
  3. Safran DG, Taira DA, Rogers WH, et al. Linking primary care performance to outcomes of care. J Fam Pract1998;47(3):213-20.
  4. Zolnierek KB, Dimatteo MR. Physician communication and patient adherence to treatment: A meta-analysis. Med Care 2009;47(8):826-834.
MedStatix

Top Providers Awards – 2018

Our annual list of Top Providers among the 46,000 providers using the MedStatix Platform.

It’s that time of year again. We are recognizing the top providers from the 46,000 providers using the MedStatix Patient Experience Platform. We gathered feedback from over 2 Million patients in 2018 and only the best providers were recognized.  Only those providers who have received scores above 96% in Overall Patient Satisfaction and 60 reviews, qualified for the award.

Only 11% of the providers we surveyed made the list.

We collected over 300,000 reviews so far in 2019, so we have many providers that are currently at the top and working to stay there.

MedStatix

When Patient Dissatisfaction Hurts

Patient satisfaction is becoming a leading driver in the successes of healthcare companies nationwide, if it isn’t the top-prioritized responsibility already.

Doctors who deliver a positive patient experience allow good reviews. Good reviews build a good reputation. Good reputations yield new and returning patients. New and returning patients keep the practice in business. It’s an ongoing process that every doctor and their associated practice need to be aware of.

Rada Jones, MD MBA FACEP wrote an interesting article highlighting her experiences with patient satisfaction in the emergency room with a wide array of patients. While we agree with a lot of her points, like the need for a satisfied patient, we have a different perspective on how we would achieve the same end goal.

We at MedStatix believe patient surveys to be the best known indicators of patient experience and satisfaction. From what we’ve found, we agree that the level of patient satisfaction is greatly determined by whether or not a patient’s anticipated need was met from their visit to the doctor.

But to what extent should the doctor go to in order to satisfy their patients? We are well aware that all patient care environments, ranging from primary care to emergency care, are different in their own ways. We believe doctors should practice honesty and compassion in their communication with the patient regardless in order to achieve patient satisfaction, not by simply telling or giving them what they want.

As a patient experience platform, we see patient satisfaction as a segment of the overarching patient experience. Patient health is the doctor’s first priority. Communicating a diagnosis effectively is the key to improved patient outcomes.

MedStatix

Yelp for Health

USING THE WISDOM OF CROWDS TO FIND HIGH-QUALITY HOSPITALS

We came across an in-depth study that examines if patient reviews correlate to quality ratings for hospitals.  Their findings suggest that “higher Yelp ratings are associated with better-quality hospitals, using the metric of potentially preventable patient readmissions. The upshot is that Yelp ratings have the potential not only to empower patients with concise, reliable information about hospital performance but to help redirect market share to higher-quality hospitals, which would save lives and lower costs.”  Here is the link to the full report. Yelp for Health

 

MedStatix

Mpath, a new way to find the right healthcare provider for you

Finding a good healthcare provider is hard.
We make it easy.

When it comes to your health, why rely on a single person’s opinion? With over 4.5 million verified patient reviews of over 40,000 healthcare providers, you can rest assured that you’re making an informed decision
about your health.   We are getting ready to launch, sign up to stay up to date on our launch. https://mpath.health/

MedStatix

Top Providers 2017

We are pleased to announce our annual list of Top Providers among the 37,000 providers using the MedStatix Platform.

We are recognizing the top providers from the 37,000 providers using the MedStatix Patient Experience Platform. We gathered feedback from over almost 2 Million patients in 2017 and only the best were recognized.  Only those providers who have received scores above 96% in Overall Patient Satisfaction and 60 reviews, qualified for the award.

Only 12% of the providers we surveyed made the list. There were also a select few that really excelled. We had 273 Providers that were at the very top, 99% rating or higher, which is quite an achievement.  Warner L. Bruner, MD
had the highest rating, 99.9% from 103 patient reviews, which is quite an accomplishment.  We also had 5 providers that not only had 99.5% Satisfaction Rating, but also had over 300 reviews in 2017.  Every day they are delivering care that patients were very satisfied with. Here’s the five providers. Jeff Hook, MD at Agape Primary Care, Anita Pavels, M.D. at Premier Medical Group of the Hudson Valley, Anna Deriso NP at Atlanta Breast Care,  James Banks, MD at Allergy & Asthma Associates, and Julie Van Drunen, RN at Camelback Women’s Health in Arizona.

We collected over 300,000 reviews so far in 2018, so we have many providers that are currently at the top and working to stay there.

MedStatix
MedStatix

JOINT RESEARCH WITH ATHENA INSIGHT YIELDS INTERESTING RESULTS

athenahealth Insight and MedStatix have teamed up to publish a few articles using MedStatix data on patient experience and clinical data from athenahealth.  athenahealth used data from 200,000 patient surveys in their analysis.

This article explores the cost to a practice when wait times are excessive
The cost of long wait times

The Provider-Patient relationship is key to retaining clients
Patient loyalty is earned in the exam room

Insights into satisfaction for the uninsured patient population.
Uninsured patients still show high satisfaction

MedStatix

TOP PROVIDERS IN 2016

We are pleased to announce our annual list of Top Providers among the 26,0000 providers using the MedStatix Platform.

We are recognizing the top providers from the 26,000 providers using the MedStatix Patient Experience Platform. We surveyed over 850,000 patients in 2016 and only the best were recognized.  Only those providers who have received scores above 96% in Overall Patient Satisfaction and 60 reviews, qualified for the award.  Only 9% of the providers we surveyed made the list. There were also a select few that really excelled. We had 61 Providers that were at the very top, 99% rating or higher, which is quite an achievement. Gina Caso MD at CharterCare in RI  had 100% rating from 72 patient reviews, which is quite an accomplishment.  We also had 4 providers that not only had 99% Satisfaction Rating, but also had over 300 reviews in 2016.  Every day they are delivering care that patients were very satisfied with. Here’s the four providers. David Ellis, M.D. and James Squadrito, M.D  at Academic Urology in King of Prussia, PA, Scott Beach MD at Heart And Vascular Care, Inc in Atlanta, Georgia and Anita Pavels, M.D. at Premier Medical Group of the Hudson Valley,  NY.

Each recipient received a printed certificate and also a digital award on their Star Rating widget.   We collected over 300,000 reviews so far in 2017, so we have many providers that are currently at the top and working to stay there.

MedStatix

1 MILLION PATIENT SURVEYS FUEL NEW RESEARCH ON PROVIDER COMMUNICATION

 

Big Data is driving change in every aspect of healthcare, from diagnostics to treatments, but when it comes to improving the patient experience many providers are still relying on guesswork. At MedStatix, we’re proud to be leading the way in data-powered insights for improving the patient experience and developing more patient-centered care.

Last month, we arrived at a major milestone that has enhanced our patient experience research. We collected more than 1 million validated patient experience surveys from the patients of over 20,000 providers in all 50 states. Our patient experience data base is continuing to grow at a rapid pace, with more than 150,000 new completed surveys each month. And that is giving us a lot of useful insights into the key drivers of patient satisfaction for providers across the country.

What our data scientists have found over and over again is that doctor-patient communication is at the heart of patient perceptions of a practice. Drawing from the data of over 1 million surveys, we’ve compiled research to examine how communication can affect patient loyalty, the likelihood of word-of-mouth recommendations, and even health outcomes. By digging into the data, providers can discover simple improvements that can go a long way to boost the health of their practice.

To learn more, read our white paper here.