You may have noticed that we have recently launched MedStatix’ Top Providers of 2018 Awards.
In an effort to uncover how our top providers have established high patient-satisfaction ratings, we have asked them to share a few best practices. We will be sharing their insights in a blog series over the next few weeks.
TOP PROVIDER SPOTLIGHT – Dr. Anita Pavels
Here is her advice on interacting with patients.:
“Make it personal…Show that you take a personal, as well as professional, interest in the patient. Demonstrate to the patient that they can trust you to take care of their healthcare needs.”
“Be respectful, kind and compassionate. Show that you appreciate that the patient is coming to you. Make eye contact and sit with the patient.”
“Engage the patient in their treatment plan; Speak to the patient in language that they understand and review their problems and treatment options.”
“Make sure your staff embraces your philosophies.”
At MedStatix, we believe provider communication is a critical element in improving patient outcomes. Per the AHRQ, improving the patient experience has an inherent value to patients and families and is, therefore, an important outcome in its own right. Good patient experience is also associated with important clinical processes and outcomes. Patients’ experiences with care, particularly communication with providers, correlate with adherence to medical advice and treatment plans.
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- DiMatteo MR, Sherbourne CD, Hays RD, et al. Physicians’ characteristics influence patients’ adherence to medical treatment: Results from the Medical Outcomes Study. Health Psychol 1993;12(2):93-102.
- Safran DG, Taira DA, Rogers WH, et al. Linking primary care performance to outcomes of care. J Fam Pract1998;47(3):213-20.
- Zolnierek KB, Dimatteo MR. Physician communication and patient adherence to treatment: A meta-analysis. Med Care 2009;47(8):826-834.