MedStatix

HOW TO RECOGNIZE A MATURE PATIENT EXPERIENCE CULTURE

We came across this blog post by Austin B. Kirkland, MBA, MHA Principal | OUTPERFORM LLC that we wanted to share. The three part series was the paper he submitted to MGMA for their 2015 conference title “The Culture of Patient Experience: “Building a High-Value Healthcare Delivery System”.

 

Here’s the link to the third post

It provides a great checklist to rate how your mature of a patient experience culture you have.

 

MedStatix

UPCOMING WEBINAR: HOW PATIENT EXPERIENCE INSIGHTS LEAD TO INCREASED PATIENT SATISFACTION

November 3rd, 11:00AM EST

 

MedStatix will show how continuous measurement of the patient experience and taking action on those insights will improve patient satisfaction.

 

The goal of the webinar is to show how to measure loyalty among your patients and what factors into their satisfaction.  Compiling data from over 150,000 responses, MedStatix will give insight into the patient experience and what practices can do with the results.

 

Click this link to attend.

MedStatix